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Policies
Last updated: [Add date]
Shopping with us is simple — here's everything you're agreeing to, in plain language.
1. How We Sell
Every style comes in a small batch — just 10-20 pieces. Once it's gone, it's gone, so don't wait too long if something catches your eye.
2. Prices & Payment
What you see is what you pay — INR, GST included, no surprise charges. We accept prepaid orders only, secured through Razorpay. No Cash on Delivery just yet.
3. Once You've Ordered
The moment your payment clears, we get straight to prepping your order — which means we can't accept cancellations after that point. Your piece ships within 2-3 business days.
4. Getting It to You
We currently deliver across India. Once it's with our courier partner, they take it the rest of the way — check our Shipping Policy for the full timeline.
5. About Sizing & Change of Mind
Because our drops are limited, we don't offer returns or exchanges for size or a change of mind. Every product page has real garment measurements, not just S/M/L — when in doubt, size up.
6. If Something's Genuinely Wrong
Damaged, defective, or not what you ordered? We've got you — full refund, no questions asked about size or fit. Details on our Returns & Refunds page.
7. Our Work, Our Own
Every photo, design, and word on this site is ours. We'd love for you to share it — just don't repost or reuse it without asking first.
8. Talk to Us
Grievance Officer: Email: hello.nayastory@gmail.com , We respond within 48 hours and resolve issues within 30 days, as per the Consumer Protection Act, 2019.