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Policies
Last updated: 30-07-2026
We want you to love what you ordered — here's how we handle it when things don't go as planned.
1. On Sizing & Change of Mind
Since we sell in small, limited batches, we're not able to offer returns or exchanges for sizing or a change of mind. Our product pages list real garment measurements, so take a moment to check yours — sizing up is usually the safer bet.
2. What We Do Cover
If your order arrives damaged, defective, or just isn't what you ordered — that's on us, and we'll make it right.
3. How to Reach Us
Email hello.nayastory@gmail.com within 24 hours of delivery with an unedited video starting from the sealed package being opened for the first time, clearly showing the defect. Claims without this video, or where tags/packaging show signs of wear or use, can't be processed.
4. What Happens Next
Once we approve your claim, you'll get a full refund to your original payment method within 5-7 business days.
5. Questions?
hello.nayastory@gmail.com — always here to help.